Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggest that you first consult your regional retailer, our Troubleshooting Guide and our technical support for possible technical assistance before starting an RMA procedure.
Before initiating a warranty claim, please make sure that you have properly connected your Seasonic product according to the manufacturer’s instructions. Seasonic also suggest that you first consult your regional retailer, our Troubleshooting Guide and our technical support for possible technical assistance before starting an RMA procedure.
Sea Sonic’s Warranty covers products against defects in materials or workmanship purchased from an authorized Seasonic retailer from the date of purchase.
General warranty terms may vary between different geographic regions and individual product groups may have different warranty periods and terms. During each product’s warranty period, Sea Sonic maintains the discretion to either repair the defective product or replace it with another one of equal or similar performance, provided that:
- The product is returned to the point of purchase, postage prepaid.
- The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
- The product is used according to their intended usage, which is to power PC systems.
- Using the power supply for mining or powering any other electronic systems that are not personal computers will negate the warranty of the power supply.
- If the power supply is modified or used in an unusual ambient environment or in any other way that falls outside of the boundary of Intel’s current ATX specification – including cooling requirements, connector configuration and pertinent electrical and signal timing specifications, the warranty might be void.
- 海韵强烈建议客户使用电源包装盒中提供的电缆。第三方电缆可能会改变电源的工作原理和安全性。请继续关注即将推出的特殊矿用电缆。
- For more information of cables and connectors, please visit the Cable Configuration page.
- The product was not damaged due to normal wear and tear or acts of nature, such as lightning, flood or fire.
- The product’s cover was never removed and the warranty stickers were not broken.
- The product was not purchased on eBay or similar marketplaces.
The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic. In certain special situations (e.g., cross-border purchases) customers have to first contact their reseller (shop) or distributor for support.
What if I bought the power supply from another country?
Local distributors reserve the right to reject grey market or cross border products, which were imported privately by the customer, or were sold to the customer in other regions or from other countries, or through an unauthorized channel. To invoke your Seasonic warranty and start the RMA process in this instance, you must return your power supply to the original point of purchase or to a Sea Sonic office near you. You may be required to pay all shipping and handling charges, as well as any tariffs, duties, taxes or other fees associated with the shipping of the parcel
Seasonic offers transferable warranty for new purchases made on or after September 1, 2012 as long as the product is in its original factory condition and retains all the original factory labels and stickers. If you purchased your power supply prior to this date, and you are not the original owner of the unit, please contact our customer services.
The transfer of warranty will not alter the original length of warranty available for the product in its geographic region. The new owner will be requested to present the initial (original) purchase receipt to apply for Seasonic’s RMA services.
The warranty period commences on the Date of Purchase and its length is defined by the specific model. Please refer to the table below for the warranty period of each model.
Current Products
| Item | 质保 时期 |
|---|---|
| PRIME Series (GX, PX, TX, Fanless, Snow Silent,ATX 3.0)) | 12 years |
| Vertex Series (GX, PX, White) | 12 years (ALL VERTEX units sold are upgraded to 12 years warranty.) |
| FOCUS Series (GX, PX, White, ATX 3.0) | 10 years |
| FOCUS Series (GM) | 7 years |
| FOCUS Series (SGX, SPX) | 10 years |
| CORE Series (GC, GM, GX) | 7 years |
| G12 and B12 Series (All versions) | 5年 |
| S12III系列 | 5年 |
| SYNCRO Series | SYNCRO Case: 2 years - SYNCRO CONNECT: 10 years |
| ARCH Series | ARCH Case: 2 years - ARCH CONNECT: 10 years |
| MagFlow Series (All versions) | 3 years |
| Warranty replacement units | 90 days (please read below for exceptions) |
已停产产品
| Item | 质保 时期 |
|---|---|
| PRIME and PRIME Ultra Series | 12 years (ALL PRIME units sold are upgraded to 12 years warranty.) |
| Platinum Series (Snow Silent included) | 7 years |
| X-Series | 7 years (5 years if purchased before September 1, 2012) |
| FOCUS PLUS Series (Gold, Platinum) | 10 years |
| FOCUS Series (Semi-modular) | 7 years |
| FOCUS Series (Non-modular) | 5年 |
| G-Series | 5年 |
| S12G Series | 5年 |
| M12II Series | 5 years (3 years if purchased before September 1, 2012) |
| M12II Evo Series | 5 years (3 years if purchased before September 1, 2012) |
| S12II Series | 5 years (3 years if purchased before September 1, 2012) |
| ECO Series | 3 years |
| S12II EVO Series | 3 years |
| TFX Series | 5年 |
How long is the warranty for replacement units?
The replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for ninety (90) days counted from the date of the replacement, depending on which one is longer.
Notes:
- 由于质保 期限可能因地理区域和产品类型而异，消费者有责任查看印在纸箱上的确切质保 期限。如果您所在国家的销售点给予的质保 期限短于海韵全球质保 政策中规定的期限或产品包装箱上印制的期限，海韵将始终给予您较长的期限。根据欧盟指令 1999/44/EC，欧洲的经销商必须为其销售的产品提供至少两年的质保 。
- 完整的产品质保 期限仅适用于消费者购买的产品；非消费者实体购买的海韵零售产品不受产品纸箱上标明的相同质保 期限的限制，也可能不属于海韵全球质保 政策的范围。
A valid Proof of Purchase (original purchase receipt) is required to invoke Seasonic’s Warranty and it must detail the following information:
- Date of purchase
- 海韵授权分销商或经销商名称
If you have misplaced or lost the Proof of Purchase, please contact Seasonic directly via our Contact Form or Chatsupport.