海韵 RMA 程序
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A valid Proof of Purchase is required for RMA processing.
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Submit an RMA application via our online RMA link after reading the RMA policy. Note: Please check your spam folder regularly. If you do not recieve a confirmation email within 20 minutes, contact our support.
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After submitting your RMA claim you will be issued a unique RMA number. DO NOT send the product to Seasonic prior to receiving the specific instructions.
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您将通过电子邮件收到有关如何及在何处退回您的海韵产品的说明。
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Please use the original packaging material or the Seasonic approved packaging to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers. Packages that arrive severely damaged may be returned to you at the your expense.
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Include all necessary documentation with your sending, including the printed copy of the email that you have received from Seasonic that shows your approved application.
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Write your RMA number on the outside of the box in bold letters. Packages that arrive at our collection center without the clear marking of a valid RMA number may be returned to you at your own expense.
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The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
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Use a traceable carrier for transport or a signed for service that provides you with a tracking number and proof of delivery.
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Once the return product is recieved, it will be tested and Seasonic service center will send a replacement unit to you.
- 客户有责任向海韵提供正确的邮寄地址，并确保目的地有授权人员接收海韵寄出的更换件。
- 如果产品无法送达并退回海韵，客户将负责支付重新运送的费用。如果因重新定向或重新运送而产生任何其他额外费用，客户将负责与承运商协调并支付这些额外费用。海韻對於包裹遺失或運送到過時的地址概不負責。如有疑问，请事先联系海韻公司，以避免额外的运费。
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Affect Product Registration to my RMA
Product registration does not affect the warranty and its terms. A valid proof of purchase is required to initiate the warranty process even when the product is registered. Registering via the Seasonic Product Registration Portal allows you to store the proof of purchase of your product directly in the Seasonic database should you need the document to invoke the product warranty in the future. Learn more about Product Registration.
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The accessories and cables in the RMA return
You may be required to include all the original power supply cables with your delivery; this varies depending on the geographic area. Please follow the instructions in the e-mail update.
FOR NORTH / CENTRAL / SOUTH AMERICA regions only: Please DO NOT send any cables or accessories (AC, DC cables, adapter, bags, etc.) with your power supply delivery for RMA processing.
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Shipping
You are advised to select a return shipping method that provides tracking information. You can share the tracking information on your personalized RMA status page to inform Seasonic Service Center of your shipment.
Seasonic cannot be held responsible for lost packages.
The customer is responsible for paying the costs of shipping when returning their product(s) to Seasonic.
笔记：
Your regional reseller is not obligated to provide guarantee beyond the minimum requirement of the local regulations. However, your local reseller may offer additional guarantee based on their own policy. If you need additional assistance, please contact Seasonic support.