海韻電子退換貨流程
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1
A valid Proof of Purchase is required for RMA processing.
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Submit an RMA application via our online RMA link after reading the RMA policy. Note: Please check your spam folder regularly. If you do not recieve a confirmation email within 20 minutes, contact our support.
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填寫線上RMA系統，經由海韻電子服務人員授權後，消費者將取得一組RMA號碼，並收到email通知您維修品的寄送地點。請勿在取得RMA號碼和收到email通知之前擅自寄送維修品至海韻電子的維修中心。
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海韻RMA的電子郵件中將說明退換貨寄送的地點與方式。
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Please use the original packaging material or the Seasonic approved packaging to pack the product for return. If the original packaging is not available, the returned product has to be securely packed so it will not get damaged during shipping. Seasonic cannot be held responsible for transportation damages incurred during shipping to our RMA receiving centers. Packages that arrive severely damaged may be returned to you at the your expense.
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請將所需文件（印出核准的RMA電子郵件）包含至退換包裹中。
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在盒子外面用粗體寫下您的 RMA 號碼。海韻收集中心若收到沒有明確標記有效的 RMA 號碼的包裹，可能會自費退還給您。
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消費者必須自行負擔退換貨至海韻電子的單程郵資。
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我們強烈建議您追蹤您的包裹。海韻電子將不為遺失的包裹負責。
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海韻在收到退貨產品後便會測試您的維修品，並將替換品郵寄給您。
- 消費者有責任提供海韻電子正確的收貨地址，並確保郵件包裹能順利被接收。
- 若包裹無法送達並被退回海韻客服中心時，消費者必須自行負擔重新寄送的郵資。若運送過程有產生其他額外的費用，消費者也必須自行負擔。包裹運送至遺失或是無人或老舊的地址，海韻電子將不負責。有任何問題，請先洽詢海韻電子客服人員，以避免不必要的費用。
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Affect Product Registration to my RMA
Product registration does not affect the warranty and its terms. A valid proof of purchase is required to initiate the warranty process even when the product is registered. Registering via the Seasonic Product Registration Portal allows you to store the proof of purchase of your product directly in the Seasonic database should you need the document to invoke the product warranty in the future. Learn more about Product Registration.
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The accessories and cables in the RMA return
因地理區域而異，您可能需要寄回所有原始電源線材。請按照RMA電子郵件中的說明進行操作。
FOR NORTH / CENTRAL / SOUTH AMERICA regions only: Please DO NOT send any cables or accessories (AC, DC cables, adapter, bags, etc.) with your power supply delivery for RMA processing.
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Shipping
我們強烈建議您追蹤您的包裹。海韻電子將不為遺失的包裹負責。您可以在個人化的 RMA 狀態頁面上提供追蹤資訊。
海韻不對遺失的包裹負責。
消費者必須自行負擔退換貨至海韻電子的單程郵資。
Note:
Your regional reseller is not obligated to provide guarantee beyond the minimum requirement of the local regulations. However, your local reseller may offer additional guarantee based on their own policy. If you need additional assistance, please contact Seasonic support.